Frequently Asked Questions

No. We no longer do any new service connections after hours or on weekends.
No, these require one day’s notice. If you contact our office on Friday, the utilities will not be disconnected until the following Monday.
Your utility bill is due 20 days from the billing date. You receive a 1 % discount on your electric portion of your bill if it is paid in 10 days. If your bill is not paid within the 10-day grace period, you will not receive the discount. Utilities bills must be paid by the 27th of each month.
Yes, a 10% penalty is applied to all bills (electric, water and sewer) if not paid in 20 days.
No reminders are mailed. On the 28th of each month, delinquent accounts are turned off.
The following reconnect fees apply if a customer’s delinquent account is on the cut off list.
Residential - $25.00
Commercial non-demand - $25.00
Commercial Demand - $100.00 electric and $25.00 water
Contact the Utility Department in the City Administration Building at 573-729-4117. If the water bill is significantly higher than the average, the customer service representative will send a check for leak to the Water Department. If there is a question about electric usage, the meter can be reread.
You may call the Police Department in an emergency (waterline break, etc) 573-729-4242. Service fees will apply.
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